What does 48 hour turnaround mean? Will my order be at my door 48 hours after I send the files? All complete jobs (art and payment) received before 6pm Eastern will be ready to ship 48 hours (2 business days) later. For example, if we receive your art and payment at 5pm on Tuesday, your order will be ready to ship at 6pm on Thursday. This is only applicable to 12pt. Card Stock jobs with Aqueous coating. Also, any job that requires finishing services including but not limited to: peformations, folds, scores, binding, die-cutting, and numbering do not apply. Turnaround times posted are estimates. What shipping options do I have? We primarily ship with DHL and Delta Air Cargo. You can also pick up from our facility on N. Ward Street in Tampa or arrange for a courier. We do not offer third party billing for shipments. All of our products are shipped "blind" by default. What payment options are available? Due to our quick turnaround, all orders must be prepaid. We accept Visa, Mastercard, and American Express. If you would like to pay with a check or money order, please overnight the check to us and fax us a copy of the check and the tracking number of the overnight package. Can AcidFlyers.com design my work too? Of course! Our design services pages have samples of our design. Log In and choose "I want you to Design and Print My Job". Why are your prices so low? Because we are a "gang run" style print company, we are able to offer lower prices than our competition. We print the day's orders on a 20"x26" or 28"x40" sheet and cut the jobs apart in order to reduce the costs of making plates and other fixed setup charges. Does your job need special attention? No problem! We can do extras such as perforations, folding, scoring, binding, die-cutting, and more! What do you print? Some of our clients use our printing services for: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Zed Cards, Instruction Booklets, Monthly Periodicals, Tri-Folds, Record Flats, and More! How can I send you a print job? You can use our online system to upload your work immediately! If you are unsure of how to use our online system, you can call us and a sales rep will help you get started! Can you print jobs that are different sizes than you have listed? Yes we can! Choose the next size larger than your art when ordering. For custom orders, please Login and fill out our estimate form and we'll get back to you with a custom price. How do I order multiple items? With our shopping cart software it is easy to order multiple items and only have to make one payment. Select your products, upload your artwork, select your shipping method and make your payment after you're done. What kind of paper do you use? All flyers, postcards, and business cards are printed on 12 point card stock with an aqueous or UV coating. Brochures and Posters are printed on either 80# or 100# text weight paper. For shortrun products like individual posters they are printed on a durable photo gloss UV paper. Banners are printed on Scrim and last outdoors for up to 6 months. Our color copier items such as letterhead, color copies, and posters are printed on 70# Offset Opaque (letterhead/color copies) and 60# Cover for the posters. How long will it take to get my order delivered to me? Flat aqueous and uv coated products ship 2 business days after it is submitted and paid (a 24hour rush is available). If your project require finishing such as folding, scoring, die-cutting, perforations, or numbering then please allow up to 3-4 additional working days. UPS Ground shipping takes from 1 to 6 business days depending on your distance from our production facility in Florida. Delta typically arrives at your airport within 24 hours (weekends included). Delta has recently cut flights, so you may want to check their site for flights from TPA to your airport. Can my order be delivered quicker? Yes! Choose a quicker UPS shipping method while ordering. If you choose Delta Overnight, it will be shipped to your nearest airport. What file formats can you take? We accept any Mac or PC rasterized file format. This includes tiffs, jpegs, flattened psds, and eps. If you are going to send an eps, please convert all fonts to curves or outlines. We do not accept Corel Draw, Quark Express files. For further explanation please check out our Art Submission Page. What types of media do you accept? We prefer you to upload your order through the online ordering system, or via ftp or email. But we will accept a Mac or PC CD. We do not accept zip disks. Is there an extra charge for bleeds? No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8" all around. How do I place an order and have my graphic designer upload my files separately? During the ordering process, type "upload later" or "email" in one of the boxes for the files. Then have your graphic designer upload the art here. You will need your Order ID. How long will it take to upload my files? Uploading may take a very long time depending on your connection speed. You can check the bottom of your browser for a status bar. Should I do anything special if I'm on AOL? If you use America Online, you should be aware that AOL can limit your inactivity on the web and disconnect you if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the Internet, thereby preventing the possibility of getting disconnected during your file upload. What do I do if I forgot my password? You can reset it and have a new one mailed to you. Unfortunately, we are unable to lookup your current password. What is the difference between Aqueous coating and UV coating? Aqueous coating is water based and environmentally friendly. It is not a glossy as UV but it also is not detrimental to the environment. UV coating is a chemical based coating that takes longer to dry but has a much higher gloss than Aqueous. The post office will not accept UV coated postcards because you can not print or write on UV coating. It's very close to a laminated look and is popular amongst club flyers and corporate presentation pieces. We cannot turn UV print jobs in less than 48 hours due to the fact that it takes longer to dry.

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