By Placing An Order With Acid Flyers, You Agree To The Following Terms:
Understanding the Ordering Process:
As an online printer specializing in the gang-run format, there are certain variables that are out of our control and must be taken into consideration by customers who place an order. Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer.
If our printing does not meet industry standards due to errors made on our behalf, we will either re-print and re-ship the job at no charge or give a credit for a future order. We will not refund money for any reason once an order is finalized. Orders mistakenly placed for the wrong product, quantity, files, shipping method, or payment method are out of our control; as such, we shall not be held responsible, nor will we be obliged to provide a discount of any sort.
If a re-print is approved due to an error on our part, the re-print must be done using the same file(s) from the original order. As a provider of convenient, fast, and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible — if you have any questions at all about products, turnaround, quality, or anything else, please contact us before placing your order. View our rush turnaround times here.
What is a re-printable item?
- Errors made on our behalf during the production process.
- Color discrepancies on digitally-printed items if a hard-copy proof has been approved and signed.
What is not a re-printable item?
- Grammatical or spelling errors, or omissions made on artwork provided by the customer.
- Incorrect artwork specifications on customer-supplied artwork, such as incorrect bleed, low-resolution elements, incorrect postal automation area, etc.
- Grammatical or spelling errors, or omissions made by our design department if the customer has approved the job for print (i.e. they have approved the artwork as shown in the provided proof).
- Color discrepancies on any gang-run offset item unless exact colors were ordered with a hard-copy proof.
- Jobs that are cut within 1/4th of an inch of the actual product size.
Before any job is approved for re-print we require samples to be sent to us for verification. We may, at our discretion, issue a pickup request by FedEx/UPS of the original order. All re-prints will be completed using the original artwork submitted.
Production Business Days run Monday – Friday 10am to 8pm excluding major Holidays. Orders placed before 8pm Eastern will be considered ordered that business day. Any order placed after 8pm will be considered ordered on the following business day.
Acid Flyers will do everything in its power to correctly produce your job in a timely manner, but cannot guarantee a specific shipping or arrival date. Turnaround is an estimate, and is not to be confused with a guarantee. Please remember extra finishing requires extra production time. Finishing includes but is not limited to: Folds, Scores, Perforations, Die-cuts, UV Coating, and Drilling. Customer service, sales, shipping, prepress, or graphics agents do not have the authority to promise turnaround times. If any of the aforementioned departments gives the customer a turnaround time or promises turnaround estimate then it is not to be construed as a guarantee.
View our product turnaround page here or our rush turnaround here.
2. Payment Terms
All orders must be prepaid due to the speed of our turnaround. We accept Visa,
Mastercard, and American Express. If you would like to pay by check, your
order will not print until the check has cleared. This will cause a significant
delay in your order. If you submit a check and there are insufficient
funds we will charge a $50 Insufficient Funds Fee. Under no circumstances
will Acid Flyers print a job COD or give credit terms.
Prices posted on this website are subject to change without notice. Written
estimates are good for 30 days. An estimate not accepted within 30 days may
Acid Flyers reserves the right to use its sole discretion in refusing to
print anything it deems improper or known to be illegal. Acid Flyers is
not liable for any damages resulting from unwitting violation of copyright
laws or illegal use of trade names or slogans. The client guarantees the
legal title of all matter submitted to Acid Flyers for printing and/or
5. Refund/Return Policy
Cancelled orders require compensation for incurred costs and related obligations
at the time of cancellation. Due to the speed of our turnaround, you may
only cancel a job the same business day you place your order. A minimum charge
of $35 is applied to jobs Cancelled before our evening cutoff time of 6pm.
A minimum charge of $50 is applied to jobs Cancelled before plating occurs
at 8pm. No refunds will be given for orders Cancelled after 8pm of the same
business day the order was placed. Each job is custom created for its owner,
it can not be reused or resold. Therefore All Sales Are Final. Cancellation
of design is $45 for time rendered on the design.
6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Acid Flyers can requote a job at the time of submission if the art does not conform to
the information on which the original estimate was based. Orders placed with
Acid Flyers are to the client's knowledge correct, and there are no conditions
or agreements relating to the order which are not written or accompanying
Acid Flyerss liability shall be limited to the stated selling price
to the customer of any defective goods, and shall in no event include special,
consequential, incidental, indirect or similar damages, including without limitation,
lost profits. Acid Flyers warrants that every product manufactured by it
meets industry standard for such product and is free of any material defect
in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL
WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Acid Flyers makes no other warranty and no actions or words of Acid Flyers or its officers,
employees or agents shall constitute a warranty.
The customer represents that it has the legal right to produce all printed
materials ordered from Acid Flyers. In the event that a charge, claim
or demand, or arbitration, action or proceeding (collectively, a "Claim")
is made or commenced against Acid Flyers based upon, relating to or arising
from the alleged wrongful acts of the customers, or alleging that the printing
performed or product produced by Acid Flyers ordered by the customer:
(a.) infringes any copyright, patent or other proprietary right of any person;
or (b.) contains matter that is libelous, slanderous, defamatory, scandalous
or obscene, the customer shall indemnify and hold Acid Flyers harmless
from and against any loss, damages, cost and expense arising from or related
to the Claim including without limitation; (1.) defending Acid Flyers against any such Claim (2.) paying any judgment or award against the customer;
and (3.) reimbursing Acid Flyers for any legal fees and expenses it reasonably
incurs in responding.
9. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer
files, artwork and transparencies. Acid Flyers is not responsible for
accidental loss or damage to media supplied by the client or for errors on
supplied artwork furnished by the client. Until Acid Flyers can evaluate
digital input, no claims or promises are made about our ability to work with
jobs submitted in digital format, and no liability is assumed for problems
that may arise. Any additional translating, editing, or programming needed
to utilize client-supplied files will be charged at our current rates. Acid Flyers does not archive your work for longer than it takes to produce the final
product. Please save your work!
Client alterations must be specified in writing and must include all corrections
or changes from the original specifications. Such work will be charged at
our current rates.
11. Prepress and Design Proofs
When requested by the customer, Acid Flyers will submit color proofs for
the customer's review and approval. A minimum shipping charge of $25 is required
to send a proof via express air shipping. Proofs must be returned to Acid Flyers marked "O.K." or "Revised Proof Required" and signed
by the customer. Until the proof is returned, no additional work will be
performed. Acid Flyers will not be responsible for undetected production
- Proofs are waived by the client;
- The work is printed per the client's written OK;
- Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing
to avoid mistakes. Any proof request waives our turnaround guarantee. Proofs
are only available for large projects such as booklets and magazines and are
not printed on our offset press.
Design proofs are sent via email and must be approved prior to print. Once the approval is received, the order will be sent to print.
Acid Flyers is not responsible for information missed by the client during the proofing process including but not limited to; typos, missing information, missing dates, missing venues, or any other information the client felt should have been placed on their piece.
Acid Flyers will work with the client to get a corrected piece but will not offer a refund, partial or full for incorrect or missing information on designed pieces that were approved by the client.
12. The Guarantee of Color and Exact Color Matching
Because of differences in equipment, paper, inks, and other conditions between
color proofing and production pressroom operations, a "pleasing color" variation
between color proofs and the completed job [as determined by generally accepted
trade technical methods] is to be expected. When such a variation occurs,
it will be considered acceptable performance. We do not guarantee an exact
color match to the art submitted. If the art is submitted as a any color
mode other than CMYK we will convert the color mode to CMYK. If there is
a color shift we are not responsible for that color shift.
Acid Flyers will not offer credit or a refund for non-matching colors or
color shifts. Files submitted at 300 dpi (dots per inch) CMYK .tifs (Tagged
Image Format) are more likely to color match than a 300dpi .jpg (Joint Photographers
Explorer Group) file submitted in RGB color mode. If files are submitted in
any other format than 300dpi CMYK .tifs our prepress will convert the files
and there will be color shifting. Acid Flyers is not liable for color shifts
and will not offer credits or refunds.
13. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset
printing. We offer quick turnaround and low prices by printing to a "pleasing
color" standard, using standard ink densities. There is no guarantee
that your finished piece will match your printed sample. This is due to the
varying results from different output devices including inkjet printers,
continuous tone proofing devices,and film-based proofs.
Acid Flyers will normally deliver the exact quantity of goods ordered plus
a small additional amount. There is no extra charge for the additional amount.
In the event of an underrun, Acid Flyers may bill for the actual quantity
delivered. The generally accepted trade practice is plus or minus 5%. All
packages are weighed before departure and meet our weight specifications
for the amount packaged. If you receive a quantity less than 5% of the industry
standards for over/underruns then please inspect the box for shipping damage.
Shipping damage is generally the culprit for product shortages.
Charges for delivery of materials and supplies from the client or the client's
supplier to Acid Flyers are not included in quotations unless specified.
Acid Flyers is not responsible for delays and/or damage incurred during
shipping. Title for finished work passes to the customer upon delivery to
the carrier at shipping point; or upon mailing of invoices for the finished
work or its segments, whichever comes first.
16. Claims and Disputes
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, Acid Flyers and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Acid Flyers has fully satisfied all terms, conditions and specifications.
Customer understands and agrees that if they should attempt to reverse a credit card charge (chargeback) and are unsuccessful (defined as losing the chargeback dispute) that Acid Flyers shall be entitled to recover costs associated with the chargeback including but not limited to accounting and legal time. Customer agrees to pay either 50% of the cost of their order or $250.00; whichever is greater. Customer expressly authorizes Acid Flyers to charge their credit card for the appropriate fees upon notification from Visa, Mastercard or American Express that the dispute has been decided in favor of Acid Flyers and agrees to waive any protest to said charge.
17. Disputes & Venue
For legal purposes, the venue for any dispute shall be Pinellas County, Florida,
18. Right to Subcontract
Acid Flyers shall have the right to assign any portion of the work required
to another contractor.
19. Workmanship Guarantee
Because of the nature of "gang
run" style printing Acid Flyers shall not be held responsible for
the following issues which may occur during our production process: variation
in color, offset (smudges), cutting variations, marking, picking, cutting issues,
size discrepancies (over/under), and etc. Customer acknowledges that they are
receiving gang run style printing at a substantial
price discount and expedited delivery times and thus said printing will not
be held to the same standard as traditional offset lithography nor generally
accepted printing standards. While every effort will be made to satisfy our
customer's needs, requests for reprints or credits based on quality issues
will not be recognized.
20. Privacy Statement
Any information Acid Flyers collects from order processing or from any inquiries
is not shared with any other company. Your information is only used for contact,
billing, and shipping purposes. Your credit card information is never stored
by Acid Flyers.
Acid Flyers might use your product for samples or advertising purposes.
Your credit card bill will read "Printingfulfillment or Synergenic Concepts (813) 425-4914"
23. Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe area.
Files which do not meet these requirements will be corrected by our prepress
department or rejected if it is outside our ability to correct. This may
introduce minor image changes to the final printed piece. All files submitted
for sizes larger than a business card must have a 1/4" safe area. We take
no responsibility for cutting text or images which exist outside our required
safe area. Please check your design before submitting it for print. Finished
sizes for pieces larger than business cards may vary by 1/8". If you require
a custom size, please call for a custom quote. Please refer to our templates section
for further information.
We accept .JPG, .TIF, and Flattened .PSD files ONLY.
If we receive any other format, our prepress department will convert the file
to a usable format and may cause the final piece to come out incorrect. If
the proper file format is not uploaded then we cannot guarantee that the printed
piece will match the submitted artwork. Issues can be but not limited to: layout
changes, fonts replaced, fonts missing, colors shifting, text being trimmed,
and general composition errors.
By agreeing to our terms and conditions you understand that art submitted that
does not meet our safe area and bleed standards will be corrected by our graphics
department. This may include but not limited to adding borders, pixel stretching
around the borders, and image resizing. The customer understands that contact
will only be made if the problem cannot be resolved by our graphics department.
Your card may be charged for the additional work a minimum of $15. If a digital
proof is requested then the minimum $15 fee will also be assessed and added
to your total cost.
24. Shipping Changes and Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering
page are final and cannot be changed once the order is submitted. We will
not upgrade or change the shipping method that was selected on our online
ordering page. Also, we will not use any other form of shipping that is not
one of our pre-determined shipping options. We will not use client's account
numbers, regardless of the carrier for the shipping of orders.
25. Third Party Billing and Reimbursements
Your card will be billed the exact amount of the purchase. Acid Flyers will
not charge a card for more than the amount and reimburse the difference as
a commission. It is up to the customer to work out an agreeable transaction
arrangement with his/her client if he/she choose to resell our products.
26. Rush Orders
The $50 additional rush fee only pertains to jobs that are printed on 12pt
C2S with Aqueous coating. It does not apply for posters, banners, UV Coated
items, magazines, booklets, brochures, and any other item other than our standard
12pt Card Products. View our rush turnaround times here.
27. Cutting and Product Alignment
1/16" to 1/8" will be trimmed from the final product size for flat
card products. In order to align folds more or less may be trimmed from jobs
that require folding. In order to get folds to match we will take liberty to
trim the final product to get it to the customer in a visually acceptable format.
Up to 1/4" may be trimmed from folded jobs in order to secure the integrity
of the folds. We highly suggest against having borders on your products. We
can not guarantee that the borders will be exact. Depending on other jobs on
the run sheet will be the determining factor of the cuts. We are a full bleed
printer and are not responsible for uneven or misaligned borders.
Products may be trimmed 1/16" on one side and 1/8" on the other causing
the image to not be centered onto the printed piece. If there is no text loss
then Acid Flyers is not responsible for reprints or issuing credits. The lost
of text is not acceptable and we will rectify the problem. A slight image shift
is deemed acceptable by Acid Flyers and we will not issue credits or refunds.
28 (a). Postcards for Mailing
All jobs printed UV1 are printed on C2S (Coated 2-sides) therefore will
still have a slight gloss finish on the non-UV coated side. Acid Flyers does
not offer matte or uncoated products. Most inkjet systems can print onto C2S
paper. Aqueous postcards are coated on both sides and are also able to be processed
through most inkjet systems. It is the customer's responsibility to run samples
through their inkjet or mail house's inkjet system in order to test the coating.
Acid Flyers is not responsible for ink not sticking to final printed pieces
going through non-tested inkjet or labeling systems.
28 (b). Mailing Lists
Customer's mailing list(s) will not be sold or offered for use to any other
party while in the possession of Acid Flyers. All Mailing List(s) is the
exclusive property of the customer and shall be used only with customer's instructions.
Acid Flyers will not utilize the customer’s list for any other purpose. Acid Flyers will store the provided list for a period of six (6) months. After that
period expires the list will be destroyed if the customer has not requested
another mailing or to have their list sent to them. If you are a past
mailing customer and would like a copy of your list please contact us.
28 (c). Shipping & Postal Delivery Times
All delivery dates are estimate. Acid Flyers is not responsible for delays
caused by the U.S. Post Office. Acid Flyers has no control over the U.S.
Postal Service, United Parcel Service or any other common carriers' delivery
schedules and cannot guarantee when mail or shipments deposited with or released
to these carriers will be delivered.
Acid Flyers responsibility is limited to preparing your mailing and completing
delivery to the U.S. Postal Service. Acid Flyers's responsibility ends when the
job is delivered to the Tampa, Florida Business Mail Entry. In no event shall
Acid Flyers be liable for USPS performance failures or delivery delays.
Under no circumstance is a refund or credit to be issued for cost of postage
after the product has been dropped at the Tampa, Florida Business Mail Entry. The
customer understands that additional fees may be levied if addresses or art
provided does not meet postal regulations. These additional charges will
be automatically billed to the credit card used in the original transaction. The
customer cannot dispute charges for postage, additional postage or processing fees levied
by USPS or Acid Flyers due to negligence in following USPS guidelines. If
you are unfamiliar with these guidelines please see our templates or visit
the United States Post Office website for more information. Under no circumstances is postage or additional fees refundable after the mail leaves our facility
28 (d). Errors in Mailing
Acid Flyers shall be liable only to the extent of remailing a correction
or corrected job as soon as possible to rectify the mistake. Damages shall
be limited to the value of the work performed. In no case is Acid Flyers liable for loss of business; incidental or consequential damages; or costs
in excess of billing for services related to the specific job.
The customer will defend and hold Acid Flyers harmless in any suit or court
action brought against Acid Flyers by others for alleged damages, costs,
expenses (including reasonable attorney's fees), liabilities or losses resulting
from circumstances where Acid Flyers, acting as the customer's agent, uses
copy, photographs, or illustrations that are believed by others to be degrading,
libelous or harmful to their reputations, images, or standing in the community
or which in Acid Flyers sole judgment is an infringement on a trademark,
or trade name, or service mark, or copyright belonging to others, or in a suit
or court action brought against Acid Flyers for actions of the customer's
employees which may occur as a result of any mailing.
Acid Flyers may change, modify, add or remove portions of this policy at
any time, and any changes will become effective immediately upon being posted
unless stated otherwise. This policy was last revised on April 15, 2010.
30. Finalization of Sales and Refund Policy
Due to the custom nature of your print job, all sales are final once they have entered production. All Sales Are Final.